A Group of Specialists

Ode and Vincent have been extremely helpful with a warranty repair with my Razer laptop. Got my laptop fixed and returned with in a week. Extremely happy with their service.

Amar - You are the best! Super responsive and cooperating! I wish every other business in Australia had the same level of Customer Service like you guys have! I got my AOC monitor replaced within no time. Thank you!

I own an IT business and have sold countless AOC monitors. Having had to use AGOS Network for warranty repairs on a couple of panels after purchase they have been pleasant and professional to deal with. Any feedback I have offered, they have taken on and improved upon. They have recently gone out of their way to resolve an issue with a courier company destroying a monitor that I sent back for repair. Ode and Amar have done their best to go out of their way to help resolve the situation in my businesses favor and even dealt with me being very forthcoming in my frustration. AOC are a fantastic product and its great to see the after sales support team performing in such a professional and helpful manner.

After reading this very bad review ( and the only reference you have with respect to Agos' customer service ) I was deeply concerned with sending back my defective unit first, before I could receive a new replacement item. The item in question is a charger for my Razer Blade. Because, well, it would mean that I would not be able to use my computer for an unknown amount of time. Which could be 1wk (acceptable...yet annoying) ..or up to X months? The latter is definitely unaccaptable. Anyway, I contacted my OEM again (Razer) asking for a different approach on this replacement process, they told me that their workflow is as is, and I should try to talk to their Authorised Repair Center (Agos) in order to see whats possible. I already thought "well that means I am going to be sitting without a charger for at least a month". But I thought wrong! I got in touch with Agos, I explained them my situation and how annoying this journey of having my charger replaced was so far. I literally started from day 1 and walked them through everything. They were very understanding, and asked me a couple of questions. Then they said, they'd need to speak to Razer again and would be in touch (it was a Friday, so they warned me it could be MO or TU next week). Again, very professional to give me a timeline, and actually stick to it. They called me back within the given timeline. They told me how this is going to go down, that I will soon receive a tracking number. That i need to return the defective item with the provided return satchel etc etc. I still didnt quiet believe I am actually getting my charger replaced, and for sure didn't imagine a swift replacement. But believe it or not, roughly three days later, same week of our last phone call. I got a fully functional, brand new charging adapter. And I can finally use my computer without having to worry about a potential fire hazard. And actually carry my computer around (because, it is a notebook after all). Thanks so much, I hope me taking the time to write all this is enough of a sign to show my gratitude and the customer experience I had with Agos.