About Us

We are A Group of Specialists, A group of I.T professionals with experience
of 15+ years in I.T Repair and rework services.

We love to solve problems

AGOS Network was established in 2000, a private limited company based in Western Sydney. We are an independent service centre providing repair services for major brands of IT equipment such as HP, Philips, AOC and Lenovo etc, covering a wide range of IT products from servers to desktops, specialising in monitors and TVs repair.

With over 20 years in IT equipment service & maintenance experience, accompanying by our expert working team, AGOS Network provides comprehensive and professional service in the field, with fast turn around time, high quality service and low re-repair rate.

Over the years, AGOS has developed a strong bond and good working relationships with our partners (Major OEMS such as TPV, Tatung, Innolux, Qisda, Wistron) and Local sales & distributors via excellent communications.

AGOS Commitment to Excellent Customer Service

Keep customer happy
Keep customer always return and refer
Help customer in every possible ways
Be thankful to customers
Treat customer fair and equal
Customer feedback is important
Always keep customer inform
Build rapport with customers
Look after customers assets
Continuous improvements

Why Choose Us?

We show you our appreciation by going above and beyond, ensuring a flawless experience.

Highly experienced staff
Honest and flat-rate pricing
100% data protection
Fast turnaround on all repairs
On-demand emergency services

What Our Customers Say About Us

    
 
 
        
   Paul Ilieski 
 2022-09-26
 
 
  Ode and Vincent have been extremely helpful with a warranty repair with my Razer laptop. Got my laptop fixed and returned with in a week. Extremely happy with their service.
  
 
       
   Shiraz Haseeb 
 2020-08-26
 
 
  Amar - You are the best!
Super responsive and cooperating!
I wish every other business in Australia had the same level of Customer Service like you guys have!
I got my AOC monitor replaced within no time.
Thank you!
  
 
       
   Shane Yokom 
 2020-08-05
 
 
  I own an IT business and have sold countless AOC monitors.
Having had to use AGOS Network for warranty repairs on a couple of panels after purchase they have been pleasant and professional to deal with.

Any feedback I have offered, they have taken on and improved upon. They have recently gone out of their way to resolve an issue with a courier company destroying a monitor that I sent back for repair. Ode and Amar have done their best to go out of their way to help resolve the situation in my businesses favor and even dealt with me being very forthcoming in my frustration.

AOC are a fantastic product and its great to see the after sales support team performing in such a professional and helpful manner.
  
 
       
   Yilmaz Akarsu 
 2020-07-13
 
 
  After reading this very bad review ( and the only reference you have with respect to Agos' customer service ) I was deeply concerned with sending back my defective unit first, before I could receive a new replacement item. The item in question is a charger for my Razer Blade. Because, well, it would mean that I would not be able to use my computer for an unknown amount of time. Which could be 1wk (acceptable...yet annoying) ..or up to X months? The latter is definitely unaccaptable.

Anyway, I contacted my OEM again (Razer) asking for a different approach on this replacement process, they told me that their workflow is as is, and I should try to talk to their Authorised Repair Center (Agos) in order to see whats possible. I already thought "well that means I am going to be sitting without a charger for at least a month". But I thought wrong!

I got in touch with Agos, I explained them my situation and how annoying this journey of having my charger replaced was so far. I literally started from day 1 and walked them through everything. They were very understanding, and asked me a couple of questions. Then they said, they'd need to speak to Razer again and would be in touch (it was a Friday, so they warned me it could be MO or TU next week). Again, very professional to give me a timeline, and actually stick to it. They called me back within the given timeline. They told me how this is going to go down, that I will soon receive a tracking number. That i need to return the defective item with the provided return satchel etc etc.

I still didnt quiet believe I am actually getting my charger replaced, and for sure didn't imagine a swift replacement. But believe it or not, roughly three days later, same week of our last phone call. I got a fully functional, brand new charging adapter. And I can finally use my computer without having to worry about a potential fire hazard. And actually carry my computer around (because, it is a notebook after all).

Thanks so much, I hope me taking the time to write all this is enough of a sign to show my gratitude and the customer experience I had with Agos.

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